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Dynasoft Ltd - Terms and Conditions of our cybercafe control software, Telecom,
offshore and telephony billing products and services
General Terms of Sales and Service
OWNERSHIP OF EQUIPMENT - Dynasoft Ltd reserves the right to withhold any goods that appear in packing slips and invoices until full payment has been received satisfactorily from the customer.
PRICES - All prices given in currencies other than Euros vary with the day’s exchange rate and are given as additional information only. All prices and items that make up offers given to customers/clients cannot be taken individually and are only valid for the said offer.
PAYMENTS - All payments are due before delivery or at the latest, at the date specified on the invoice. If no
dates are specified, payment is due 15 days after the due date on the said invoice. Failure to settle the invoice by the due date shall result in its amount being increased without prior notice of default, by interest at the legal rate plus five points. Additionally, without prejudice to the aforementioned interest Dynasoft shall be entitled, without prior notice of default, to increase the amount of the invoice by 20% with a minimum of €100, by
application of the Jersey Commerce Code in order to cover unforeseen administrative expenses. Notwithstanding the foregoing, Dynasoft’s right to claim full compensation for the damages actually suffered shall not be precluded. All costs, such as bank charges, posting, or transport costs that might arise will be borne solely by the customer.
CUSTOMER OFFERS - Unless otherwise stated, payments for all offers made to existing or new customers for all
our products and services are due before the delivery of said products and services. This includes any software work.
Finally and unless previously agreed, all bank charges, payment or transfer fees for the purchase of any of our goods are normally covered by the customer.
SOFTWARE LICENCES - Unless specifically included in the invoice, all computer equipment sold by Dynasoft Ltd
does not include any software licences and, under no circumstances, will it be sold with any unlicensed software. Dynasoft Ltd will decline any responsibility that could arise should the customer load any unlicensed software after the equipment is sold to him.
WARRANTIES AND REPAIRS - Products sold by Dynasoft Ltd all carry a warranty starting with the date that
appears on the invoice. Warranties vary depending upon the product sold. We reserve the right to change the length and breadth of all warranties at all times.
Warranties will be void if we feel that the items have been subject to tampering, wrong usage or unwarranted repair by the buyer or any third parties. This will also hold true should stickers identifying the part and serial
numbers of the items sold or any such medium of identification have been removed. No claims will be received in any such case. The steps described in our RMA Policy section will have to be followed in case of any item becoming faulty.
DELIVERY OF GOODS – PERFORMED LABOUR SHEET - In the case of goods, all deliveries will be subject to the
acceptance and signing of a delivery note. After such deliveries, the buyer will have to make sure that all items bought have been included in the shipment and that they are in good working order. If after 3 days after delivery has taken place, the buyer does not make known to us that some items are missing or have arrived faulty, we will consider that all items have been received correctly and will be wholly discharged of any claim
that might arise in relation to the sale, short of issues that relate to the normal warranty offered on the goods. The effective date of the said delivery will always be taken to be the date that appears on the delivery note or the installation note duly signed by the customer.
In the case of services provided and any possible labour costs associated with such services, a labour sheet will
be submitted to the customer for signing by him and all sums will be deemed as owed once the invoice has been issued. The invoice will always make a reference to the delivery note and/or the labour sheet.
REFUNDS - Only cash payments for goods purchased will attract a complete refund. Refunds for payments done through a credit card or a bank transfer will only be partial in that Dynasoft incurs charges that the buyer will
have to support if he wishes to claim a refund. These charges are 6% of the initial amount paid. Please note that refunds for the sale of our software products, Dynasoft SurfShop and Dynasoft TeleFactura are not possible as we make available to our valued users various types of video and software demos that give a good idea of the quality and adequacy of our programme.
SPECIAL OFFERS - Special offer are not cumulative and are strictly limited to the period of validity set out in them. To be able to benefit from them payment has to be received within this timeframe. Offers cannot be transferred or exchanged for cash. Discounts are normally given for cash purchases unless otherwise stated. Special terms like delayed payments or payments through instalments normally do not include any special discount.
COMMERCIAL OFFERS - Unless otherwise stated offers have a validity of 15 days from the date of our email message or fax document.
DYNASOFT SOFTWARE ANNUAL SUPPORT SLA - We provide a link that details the terms of our annual support service for Dynasoft TeleFactura here and for Dynasoft Cybercafe SurfShop here.
JURISDICTION - The conditions shall be subject to Jersey law. As regards possible litigation between the parties, the Courts of Jersey shall have exclusive jurisdiction.