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Return material Authorization (RMA) policy and request

Our standard procedure is initiated either by filling in the form supplied below or by phone. In the case of an RMA, you will be given a number by email. RMA numbers are valid for 10 days from date of issuance. Returns are to be shipped to our mailing address.

The RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA. To receive a replacement, refund or credit, your purchase must be returned with shipping and insurance prepaid in “as new” condition, in original box and packaging, and with all warranty cards, manuals, accessories and original invoice. Any variance from these conditions could result in delay or forfeiture of your refund. Shipping and insurance charges are not refunded. Refunds on purchases made with a credit card will only be credited to the same card. Refunds or credits are issued after receipt and inspection of returned goods.

Opened software, CD Roms or DVDs may only be exchanged for the exact same item and may not be returned for a refund.

If you have questions, comments or concerns about Dynasoft’s Return Policy, please get in touch with us.

Please use the following form for any goods or items sold you feel have become faulty and that you wish to return for repair.You may also use this form for any other support queries. As you fill in the data and submit the form, you will be given an RMA number by e-mail. Please take a note of it for future references. Please do one submission of this form for every item found faulty. You can press the back button on your browser to use some of the information initially entered again. Please note that this form is for existing customers only. If you have a need for a quote or work and you have not purchased anything with us, please use the following form. You may write below in any language.

Your name:*

Title:

Your company:

Phone number:

Fax number:

Email address:*

Make of item:

Model:

Part number of item:

Serial no. of equipment:

Date of purchase:*

Sales contract/invoice number:*

 Support Query   RMA   Quote Request   Fault Report   Software Change Request   Bug Report**

If reporting a bug, please select software product:

–Select below–TeleFactura – Telecom billing, mediation and reconciliation programsSurfShop – Netcafe timer, management and monitoring programs

Query, Description of fault or Bug report about billing software:

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