FAQ

FAQ – Learn more about our company and its activity as makers of billing system solutions for the Telecoms market and as offshore service providers

Dynasoft TeleFactura
Billing system solutions
See a dedicated FAQ on this here.
Offshore E-commerce
Billing system solutions
See a dedicated FAQ on this here.
1. General Statements
Is buying online safe?
Today, the Internet is actually the safest way of doing business with your credit card. We have made it safer to use your credit card on our site than it is to use it in more traditional ways, such as in retail stores or restaurants. We use long-established payment processing companies like Paypal or Skrill.
Generally, before completing any transaction on a web site, you should make sure it is a Secure Site. Being on a Secure Site means you are connected under the cloak of SSL security. You can tell if you are on a Secure Site if you see a padlock or key somewhere along the bottom of your browser’s window. If the lock is closed or if the key is unbroken, you are dealing with a Secure Site.

Furthermore, unlike many companies on the Internet, we do not keep your credit card details on a database on the Internet. This practice is very dangerous as it renders the secure link we establish with you when you buy useless as anyone can simply locate where the credit card information is kept on the Web site and download the data. We, on the other hand, ensure your data is kept with an established payment processing company who make sure this data cannot be accessed through the Internet, thereby ensuring your valuable data is safe from prying eyes.

What are your payment methods and terms?

We gladly accept:

Billing system solutions
Cash payment in our offices.
Billing system solutions
Payments through Moneygram and Western Union. Simply use our office address and the name as the contact name. Please ensure that you send us the transfer reference number and your full contact details. Please also ensure that all transfer fees and commissions are paid by the payee.
Billing system solutions
Payment on delivery anywhere in Europe, through the services of our transport company. A surcharge of 5% is applied by them for such service.
Billing system solutions
Skrill: This service enables any holder of a credit card to make electronic payments. Log on to their page at www.skrill.com and use our account e-mail address is sales@dynasoft.net to makepayments to us. Please ensure that a 4% surcharge is included in any sums paid via Skrill to cover for the 5% Skrill charge for transnational payments. Thank you.
Billing system solutions
Paypal This service enables any holder of a credit card to make electronic payments. Log on to their page at www.paypal.com and use our account e-mail address is sales@dynasoft.net to makepayments to us. Please ensure that a 4% surcharge is included in any sums paid via Paypal to cover for the 5% Paypal charge for transnational payments. Thank you.
Billing system solutions
For bank transfers: We are based in Jersey. Please get in touch with us for more details about our bank account.

All payments are to be done in advance of delivery of the goods. In the case of Internet projects, an initial payment of 75% is due after approval of the project and signing of contract. The balance will be due after a halfway meeting to ensure all is correct. See this section for more on our Terms of Sale.
What are your shipping costs and methods?**

Coming Soon
What are your labour rates?

Billing system solutions
Software development – New projects (outside Jersey): GBP12/hour
Billing system solutions
Software development – Dynasoft’s own products and projects in Jersey: GBP29/hour
Billing system solutions
Computer software training: GBP59/hour
Billing system solutions
ITC support – First line: GBP39/hour
Billing system solutions
ITC support – Backend: GBP29/hour
What is your pricing policy?

Prices, specifications and availability of products are subject to change without notice but normally are valid for the current month. Due to the unpredictable nature of the hardware markets, descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing or offers is subject to correction.

Although Internet orders generate an automatic confirmation and response e-mail, Dynasoft may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. We will notify you of any corrections or changes and ask for your approval before we complete your order. We will not complete your order until we have your approval. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order. Published prices only include approximate shipping charges and do not include insurance. If you require insurance you will be asked to advise us or select the option when making a purchase. Proof of purchase and postage may be required for rebates or returned goods.

Prices for all services such as computer support are subject to an annual increase of 5% to account for inflation in labour costs and materials.

How do I know exactly how much I will get charged and invoiced for once I have ordered online?

You will receive by e-mail a final invoice detailing the items purchased and all additional costs such as transport, sales tax or insurance. Your credit card will only be debited for the amounts given after your approval has been received by us. A paper invoice will accompany the goods.