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Support
Get support for our billing software solutions, offshore e-commerce and Telecoms services

 

Use this page for the following services:

  • Support query;
  • Quote request;
  • Software change request;
  • Bug report;
  • Fault report;
  • Return Materials Authorization (RMA) policy and request.

 

RMA Policy

Our standard procedure is initiated either by filling in the form supplied below or by phone on Tel: + (44) 203 519 73 75. In the case of an RMA, you will be given a number by email. RMA numbers are valid for 10 days from date of issuance. Returns are to be shipped to our mailing address.

The RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA. To receive a replacement, refund or credit, your purchase must be returned with shipping and insurance prepaid in "as new" condition, in original box and packaging, and with all warranty cards, manuals, accessories and original invoice. Any variance from these conditions could result in delay or forfeiture of your refund. Shipping and insurance charges are not refunded. Refunds on purchases made with a credit card will only be credited to the same card. Refunds or credits are issued after receipt and inspection of returned goods.

Returns Exceptions
Opened software, CD Roms or DVDs  may only be exchanged for the exact same item and may not be returned for a refund.

If you have questions, comments or concerns about Dynasoft’s Return Policy, please call + (44) 203 519 73 75. 

 

Support Query, RMA, Software Change Request, Bug Report, Fault and Quote Submission Forms

Please use the following form for any goods or items sold you feel have become faulty and that you wish to return for repair. You may also use this form for any other support queries. As you fill in the data and submit the form, you will be given an RMA number by e-mail. Please take a note of it for future references. Please do one submission of this form for every item found faulty. You can press the back button on your browser to use some of the information initially entered again. Please note that this form is for existing customers only. If you have a need for a quote or work and you have not purchased anything with us, please use the following form. You may write below in any language.

 

Your name:

Title:

Your company

Phone number:

Fax number:

Email address:

Make of item:*

Model:*

Part number of item:*

Serial no. of equipment:*

Date of purchase:*

Sales contract number:*

 Support Query RMA Quote Request Fault Report Software Change Request Bug Report

If reporting a bug, please select software product:**

Query or Description of fault:

* If applicable
** How to report bugs: Please note that in order for bugs to be fixed, We need as comprehensive a bug report as possible. This especially means that we have to know the exact steps that lead to a bug appearing: what buttons are clicked, in what order, what settings were entered, time of day, date, screenshots of the problems and exact configuration of the windows machines used,... The following should be communicated to us: any error log files, a backup of the application software’s database and copies of all files (CDRs,...) that are giving problems and the exact outcome that was expecting but that was thwarted because of the bug. We also need to know exactly what piece of data is giving problems (ie, the exact CDR records, customer number and DDIs) and a detailed scenario that we can reproduce that will show the problem occurring. All files should be zipped and bug reports sent to us. A quicker alternative would be to let us access the server via VPN and give it access to the application’s database so it can see what the problem is and see what the Client’s data and settings are at the exact time the error occurred. Please note that no sensitive information like customer credit cards should be sent to us by email or through download links. Thank you.


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