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RMA Policy
Our standard procedure is initiated either by filling in the form supplied below or by phone on Tel: + (44) 2081 333 767. In the case of an RMA, you will be given a number by email. RMA numbers are valid for 10 days from date of issuance. Returns are to be shipped to our mailing address.
The RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA. To receive a replacement, refund or credit, your purchase must be returned with shipping and insurance prepaid in "as new" condition, in original box and packaging, and with all warranty cards, manuals, accessories and original invoice. Any variance from these conditions could result in delay or forfeiture of your refund. Shipping and insurance charges are not refunded. Refunds on purchases made with a credit card will only be credited to the same card. Refunds or credits are issued after receipt and inspection of returned goods.
Returns ExceptionsOpened software, CD Roms or DVDs may only be exchanged for the exact same item and may not be returned for a refund.
If you have questions, comments or concerns about Dynasoft’s Return Policy, please call + (44) 2081 333 767.
Support Query, RMA, Software Change Request, Bug Report, Fault and Quote Submission Forms
Please use the following form for any goods or items sold you feel have become faulty and that you wish to return for repair. You may also use this form for any other support queries. As you fill in the data and submit the form, you will be given an RMA number by e-mail. Please take a note of it for future references. Please do one submission of this form for every item found faulty. You can press the back button on your browser to use some of the information initially entered again. Please note that this form is for existing customers only. If you have a need for a quote or work and you have not purchased anything with us, please use the following form. You may write below in any language.
Your name:
Title:
Your company
Phone number:
Fax number:
Email address:
Make of item:*
Model:*
Part number of item:*
Serial no. of equipment:*
Date of purchase:*
Sales contract number:*
Support Query RMA Quote Request Fault Report Software Change Request Bug Report
If reporting a bug, please select software product:**
Please selectTeleFactura - Telecom billing, mediation and reconciliation programsSurfShop - Netcafe timer, management and monitoring programs
Query or Description of fault:
* If applicable** How to report bugs: Please note that in order for bugs to be fixed Dynasoft needs as comprehensive a bug report as possible. This especially means that we have to know the exact steps that lead to a bug appearing: what buttons are clicked, in what order, what settings were entered, time of day, date, screenshots of the problems and exact configuration of the windows machines used,... Please also send us any error log files, the registry keys for your data, a backup of your database and copies of any relevant files that are giving problem. We also need to know exactly what piece of data is giving problems (ie, the exact CDR records and CLIs).. Please zip all files and send them with your bug. An alternative would be to let us access the server via VPN and give us access to your database so we can see what the problem is and see what your data and settings are at the exact time the error occurred. Please do not send us any sensitive information contained in your files like customer credit cards. Thank you.
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