Hi
Please connect with us on Windows Messenger using our address
info@dynasoft.net during the day, UK time and we'll look into this with you. Also please follow the instructions below:
So we can help you diagnose the problem you are having, please install a vpn (Netmeeting, Windows Live Messenger's Remote Assistance, Remote Desktop, realvnc.com or TeamViewer) on the PC giving problems. More information on how to use MS Windows Live Messenger's Remote Assistance:
http://technet.microsoft.com/en-us/library/bb457004.aspx. Use
info@dynasoft.net to get in touch with us via Windows Live Messenger - For realvnc, you may find more information about it here:
http://www.realvnc.com/gettingstarted.html. Make sure you redirect ports 5800 + 5900 in your router and/or firewall to the LAN ip address of the PC you're working on. Use this page to check if your copy of VNC Server is reachable from outside:
http://www.realvnc.com/cgi-bin/nettest.cgi. You will have to send us your public IP address and VNC password once it is installed correctly. Make sure no firewall is blocking the VNC ports. For SurfShop, if the problems occur on a client PC, please install the VPN on both the server and this client PC and send us the ip address and password (if set) for both. Thank you.
Regards,
Mike